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Cancellation of Service

Cancellation(if applicable)

Cancellation can be processed in a case-by-case basis and are to be done before the 30 day mark from the inception of the formal engagement. On an exceptional case basis we could however process the same for the entire duration of the service being rendered. No cancellations are entertained once the service period is complete or the engagement is deemed complete by both parties and all deliverables have been given.

Refunds (if applicable)

Once your cancellation is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 10 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@simbotix.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@simbotix.com and send your item to: Simbotix Private Limited, Hno - 7-1-212/a/70, Shivbagh, Ameerpet, Hyderabad, Telangana, India, 500016

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: Simbotix Private Limited, Hno - 7-1-212/a/70, Shivbagh, Ameerpet, Hyderabad, Telangana, India, 500016.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.